Student HelpDesk Support – BYU J. Reuben Clark Law School

Student HelpDesk Support

The Law School Help Desk supports students who purchase laptops that are the same model, operating system, and warranty as our faculty.  For a list of that equipment please click here.

This support includes basic hardware and software analysis, trouble shooting, and more complex diagnosis.  The help desk may help mediate support tickets with both Lenovo and the BYU bookstore (an Apple Certified repair center).  Because the law faculty members use the same models, the Help Desk often has experience with common problems such as network connections, printing, and keeping hardware and software updated.

Students who choose to purchase models that are different from our faculty cannot be supported at the same level as those who do.  Except for the service noted here, students with other laptops will be solely responsible for their own computer support. The law school cannot warrant that other laptops will communicate properly with the law school network, nor work with other law school computer services such as printing.  As time permits, the Help Desk may help students with non-faculty models.  Complex or time consuming (defined as taking longer than ten minutes) support problems for non-faculty models have the absolute lowest priority of all Help Desk operations.

Please note that to be eligible for Help Desk support a laptop must be running one of the following operating systems: Windows 10 ProfessionalWindows 10 Enterprise; or OSX 10.9 Mavericks or later.  Help Desk support is not available for laptops running with the “Windows Home” operating system, because it is incompatible with a number of law school network services.

The Help Desk does not provide support for tablet computers and cell phones other than helping students connect to the University’s wireless network.

Students who come to law school without a laptop will be solely responsible for securing computer resources in order to complete writing and other assignments, access course materials on the law school web site, access email, etc.  The law school has some public terminals in the law library that provide internet access, but there is no computer lab in the law school building.